Frequently Asked Questions
What information is included in a Green Flag car history check report?
Depending on the package you choose, our reports can include:
- Vehicle specifications and details
- MOT history and advisories
- Recorded mileage history
- Outstanding finance checks
- Write-off status and category
- Stolen vehicle check
- Import/export status
- Previous ownership details
- Plate changes
- Estimated running costs
- Valuation
How accurate is the information in your reports?
Our reports draw from multiple authoritative databases including the DVLA, Police National Computer, finance houses, insurance companies, and industry databases. While we strive for 100% accuracy, we recommend using our report as part of your buying decision alongside a physical inspection of the vehicle.
How far back does your car history check report go?
Our comprehensive checks cover the entire recorded history of the vehicle from its first registration in the UK. This typically includes all available records from the DVLA and other authoritative sources.
Can I share my report with others?
Yes, you can share your report with others. Each report comes with a unique reference number and can be shared via email or as a PDF download.
What should I do if I find concerning information in my report?
If you discover issues such as outstanding finance, a write-off history, or mileage discrepancies, we recommend discussing these with the seller before proceeding. You may want to request documentation that explains the issue or consider having a professional inspection done.
What does "No Data Found" mean on my report?
If you see "No Data Found" for certain sections, it means there is no record of that particular issue in our databases. For example, "No Data Found" for outstanding finance typically means there is no record of finance against the vehicle.
How often is the data in your reports updated?
Our data sources are updated at different frequencies:
- DVLA data: Updated daily
- MOT history: Updated weekly
- Finance records: Updated daily
- Insurance write-off data: Updated weekly
- Stolen vehicle records: Updated daily
Will the report show me if the car has been in an accident?
Our reports can indicate if a vehicle has been declared a write-off by an insurance company, which often happens after significant accidents. However, minor accidents that were privately repaired may not appear in our database.
Does the report include information about service history?
Our standard reports don't include detailed service records as these are typically held by dealerships and service centers. However, some MOT records may include advisory notices that give insight into the vehicle's maintenance needs.
Can I see how many previous owners the car has had?
Yes, our reports include information about the number of previous keepers (owners) the vehicle has had since it was first registered.
Will the report tell me if the vehicle has been modified?
Our reports may show some recorded modifications if they were documented during MOT tests or registered with the DVLA. However, not all modifications are officially recorded.
How will I know if the mileage has been tampered with?
Our report compares recorded mileage readings from various points in the vehicle's history, looking for inconsistencies such as decreases in mileage or unusually low readings that could indicate 'clocking' (odometer fraud).
Can I get a sample report before purchasing?
Yes, we offer a sample report on our website so you can see exactly what information is provided before making a purchase.
How long can I access my report?
Your report is available in your account for 12 months from the date of purchase. We also recommend downloading and saving a PDF copy for your records.
Will the report show me if the vehicle is imported?
Yes, our reports indicate whether a vehicle is an imported model (non-UK specification) or if it was previously exported and reimported to the UK.
What if the information in the report is incorrect?
If you believe information in your report is incorrect, please contact our customer support team. We'll investigate the discrepancy with our data providers and update the report if necessary.